1100 Crown Colony Drive
Quincy, MA 02269-9103
Founded in 1988, Arbella Insurance was originally formed for providing business insurance as well as personal insurance. Of present date, the company has extended its services to include property insurance and casualty insurance. Property insurance is available in Massachusetts, Connecticut, Rhode Island, and New Hampshire.
Other company products include watercraft insurance, inland maritime insurance, business insurance, crime insurance, boiler and machinery insurance, workman’s compensation insurance, to name a few.
What makes the company stand out from the rest in the market is that it provides its clients with easy payment options. Claims are personalized and this adheres to the company’s belief of maintaining and excellent service infrastructure.
Arbella Insurance aims to become the leader in automobile insurance. The company believes that the secret in achieving this goal is by offering limited but specialized insurance products. This in turn provides better service to the customers and provides for exceptional service as well as the application of methods of distribution.
The company has put up an online program called “Agent U” that trains its agents in being informed at all times. This program can easily be accessed from the agents’ desktops and is is keeping with the company’s objective of always keeping its clients informed.
In achieving its mission statement, the company focuses on doing the best at everything. It provides space for the professional growth of its employees, maintains a high level of customer service, promotes trust among the clients, constantly looks for areas of development and opportunities in the attainment of corporate growth, and engage in community work to provide a positive impact on the organization.
Because the company strives for effective corporate citizenship, it constantly supports charitable organizations through the Arbella Insurance Group Charitable Foundation. Similarly, Arbella Activities Committee or AAC is one of the largest participating corporate teams in a walk spearheaded by an organization, Project Bread’s Walk for Hunger. In 2009 it partnered with the Chairmans Circle and Admiral agents in donating $135,157 to charitable organizations in local communities. It also helped organize and participate in various fundraising activities for the Cradles to Crayons, VA Hospital, and the Haitian Community Center all of which are located in Quincy, Brockton, and New Hampshire respectively.
The company’s current Board of Directors are John F. Donohue (Chairman), Ffrancis X. Bellotti (Vice Chairman), J. Robert Dowling, Patricia P. Bailey, Anne M. Defrancesco, Andrea W. Gargiulo, Jeannette M. Orsino, William H. Dumouchel, Edmund J. Doherty, Thomas R. Kiley, and David W. Hattman.
The company’s key officers are John F. Donohue (Chairman, President, chief Executive Officer), John F. Kittel and Robert P. Medwid (Executive Vice President), Janet Corcoran (Chief Operating Officer and Senior Vice President), Christopher E. Hall (Chief Financial Officer), Douglas R. Jones (Chief Executive Officer of Arbella Protection Insurance Company), Eileen S. Currie (Vice President for Commercial Lines), Gail Eagan (Vice President and General Counsel), Steven A. Jacobs (Vice President for Marketing), Tracy M. Hurley (Vice President for Claims), Andrea L. Mackay (Vice President for Personal Lines), E. J. Sutherland (Vice President and Chief Information Officer, Enterprise Technology Group), Gayle O’ Connell (Vice President, Human Resources and Corporate Comunications) and Beverly J. Tangvik (Assistant Vice President, Secretary/Clerk).